PHARMA
CUSTOMER EXPERIENCE
SUMMIT 2018


- TWO DAY EVENT - MARCH 28-29 -
- THE GRAND SUMMIT HOTEL - SUMMIT, NJ -
-

DESIGN YOUR CX STRATEGY TO ENGAGE CUSTOMERS ON THEIR TERMS

HOW CAN PHARMA IMPROVE CUSTOMER EXPERIENCE?


— STRATEGY — CONTENT — TECHNOLOGY — INNOVATION —




Join us on March 28-29 in Summit, NJ for the leading customer-experience event in pharma

THE PHARMA CUSTOMER EXPERIENCE SUMMIT 2018



LEARN FROM CX EXPERTS HOW PHARMA BRANDS CAN IMPROVE CUSTOMER EXPERIENCE IN A SYSTEMATIC, MEASURABLE AND PROFITABLE WAY

THE LATEST INSTRUCTION, STRATEGY AND ACTIONABLE INSIGHTS FROM DIGITAL EXPERTS IN PHARMA AND OTHER INDUSTRIES

THE EXPERIENCE

Collaboration.
Networking.
Learning.

To foster this environment, attendance is discounted for pharma/med device companies to ensure this is an industry-led event. Expect to join 120 of your pharma marketing colleagues with limited vendor attendance.

Overview

The Pharma CX Summit is the top experiential marketing conference for the industry, focusing on enabling pharma to exceed customer expectations and meet business objectives.

THE FACULTY

12 pharma CX experts
8 experts from the CX field
4 CX/UX gurus from other industries

THE FORMAT

Fast.
Engaging.
Effective.

Content-Driven Sessions

Plenty of Networking Breaks
Full Lunch & Breakfast Included
Reception to Follow

Hear from 25+ leading digital customer experience experts
and A senior-level industry led audience



Eventbrite - PHARMA CUSTOMER EXPERIENCE SUMMIT 2018

2017 Speakers Included:

“The Customer Experience Summit was a great vehicle for learning about CX across customer segments. My team took pages of notes throughout and came back to the office energized by new ideas and contacts.”

– Jenny Allen,
Director, Customer Experience,

“This was a great event with a ton of relevant, applicable information and access to people who are really working in the field.”

 

– Matt Balogh,
Sr. Director, Content Engineering,

“Honestly the Summit was excellent – it was a great opportunity to learn valuable customer experience insights for pharma and meet the other attendees.”

 

– Anastasia Walsh,
Sr. Manager, Digital Marketing,

Gold Sponsors

Effective

Effective

Effective is an experience agency that embraces digital complexity through a measurable, human-centered design approach. We use comprehensive insight to help clients discover unmet opportunities and build transformative customer experiences. With more than a decade of raising the bar, our purpose-driven, diverse teams share their expertise in design thinking, customer insights, data strategy, and technology to empower clients and achieve long-term success.

ghg

ghg

ghg has the industry expertise and key partnerships to effectively engage users today, and innovate exciting experiences for tomorrow. We tailor our dynamic approach to health advertising to the full spectrum of audiences, from healthcare professionals, to caregivers, to key consumer decision makers. Our inventive solutions attract a diverse range of clients, including pharma, biotech, device, diagnostics, vaccines, eye care, oral care, OTC, m-health, personal care, and animal-health companies.

Next IT Healthcare

Next IT Healthcare

Next IT Healthcare delivers solutions that revolutionize how technology interacts with people. Their Alme natural language platform empowers users to get more done by doing what is most natural—having a conversation. Users can talk, type or tap and our industry-leading virtual assistants will deliver answers with guaranteed accuracy.


Silver Sponsors

Xpediant Solutions

Xpediant Solutions

Xpediant Solutions is a Texas based, Xpert mode software consulting and systems integration firm. Xpediant specializes in delivering Business Process and Content Management projects with a focus on stability, usability, and efficiency. A small company with a big “footprint,” Xpediant is known for its innovative problem solving, aggressive delivery timelines, affordable solutions, and total customer satisfaction.

Nuvera

Nuvera

In today’s market, a great product is not enough. Brand experience is what determines the trajectory of a business. To deliver experiences that establish a new standard and meet tomorrow’s expectations we shift the traditional focus of the patient-product relationship. We take our cues from the best and brightest among thriving industries – not merely those within healthcare. Then we combine our unique personal style with operational, clinical, and technological savvy.

Macadamian

Macadamian

Macadamian is a full service software design and development firm. From product ideation to market ready – and everything in between, we provide a complete range of usability, design and engineering services. Our solutions are founded in design that thinks of the customer first while leveraging the cloud, Big Data, and the Internet of Things to deliver context-aware and adaptive experiences.

Butler/Till

Butler/Till

The Butler/Till Health Group are experts at creating connections between healthcare brands and all of their audiences. Their proven formula combines research, insights, strategy, planning, buying, reporting, analytics and remarkable service—and it’s made a difference for some of the largest healthcare brands in the world. From pharmaceuticals to medical devices, physicians to patients, digital to traditional media, they’re exceptional at creating opportunities for your brand.


Exhibitors

Confirmit

Confirmit

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

ACF Technologies

ACF Technologies

ACF Technologies was created during the new millennium with one thing in mind: Advanced Customer Flow. We quickly became a leader in providing consultation and technology related to scheduling, queuing, and managing client interactions throughout a service environment. In addition to these core offerings, ACF has evolved beyond customer flow, providing solutions for the entire Customer Xperience.

MEI

MEI

Creating marketing and advertising content in a multi-channel world? MEI delivers innovative, cloud-based software and services that help creative teams collaborate more effectively and publish content faster—everywhere they are. Our solutions help shorten production cycles for web, mobile, social, and print content, and they make it easy to manage digital assets as well as advertising layout and issue planning for all types of print and digital media.


Media Partners

FiercePharma Logo MM&M Logo PM360 Logo PharmaVoice Logo
PharmaBytes Logo PharmaBytes Logo Pixels & Pills Logo Pixels & Pills Logo

Contact Us

Want to see the timed agenda, participate in a session, or learn more about sponsorship/exhibition?